Our Policy & Online Order

Order Confirmation Notification
Customer orders are considered confirmed only upon receiving the
1. Order Confirmation Email and
2. Payment Confirmation Email

Privacy Policy Pledge
The goal of https://.secretrecipebd.com is to constantly provide quality goods and excellent customer service. As such, Secret Recipe Bangladesh gathers personal information (in the registration or ordering form) so as to allow us to know you better. With this information, Secret Recipe can then understand you better and provide a more enhanced and personalized online order experience. Personal information is kept solely for internal marketing and billing purposes only.

Your Consent to Our Policy
By using this website/ apps, you consent to the collection and use of information by us. Information collected by us is for the sole purpose of completing sales transactions and conducting our internal customer appreciation programs, and will be of strictest confidentiality. If Secret Recipe BD changes any of the privacy policies, Secret Recipe will post the changes on this page so that you are always aware of what information Secret Recipe collect and how Secret Recipe use it.

Cancellations Policy
There will be no cancellation allowed after the order is confirmed by outlet. In the event that cancellation is needed, the order will still be chargeable at the full price.

Refund Policy
Once orders have been processed, refunds or changes to the orders will not be possible.

Delivery
1. Orders will only be processed upon receipt of full payment/ COD
2. Secret Recipe requires at least 30 minutes to 45 minutes to process your orders
3. For a successful delivery, Secret Recipe requires a full address, time of sending, contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighborhood, city, postal code.
4. Secret Recipe BD will not accept responsibilities for late or non-deliveries under the following circumstances:
a. Recipient is not present at the address given at the time which the delivery was requested to take place.
b. The address given was incorrect or insufficient.
c. No such person at the given address.
d. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
e. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
f. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
7. In rare cases of delayed delivery due to circumstances beyond our control, Secret Recipe BD will not be held liable for any claims.
8. Multiple products (max. 2 cakes) for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
9. Should there be a request to redirect orders, there will be an additional administrative fee of 100 BDT.
10. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case-by-case basis.
11. In the event where delivery order is out of stock, Secret Recipe BD will contact you to arrange for a replacement cake. It is our responsibility to replace a similar product of equal or lesser value